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Course Description

In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance.

Course Outline

Helps individuals:

  • Support colleagues’ job performance, growth, and development.
  • Build authentic, trusting relationships with colleagues.
  • More wisely choose opportunities to give and seek feedback.
  • Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion.
  • Help create a culture of teamwork and performance.

Competencies developed:

  • Coaching & Developing Others
  • Communication
  • Leveraging Feedback
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