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Course Description

Recognize escalating conflict and take action

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Course Outline

Helps leaders:

  • Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
  • Effectively address workplace conflict and enhance productivity, efficiency, and morale.
  • Help others take responsibility for resolving their own conflicts.
  • Promote a culture of trust and mutual respect within their work group.

Competencies developed:

  • Resolving Conflict
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